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Hi - Tech Spring Industries
Hi - Tech Spring Industries
Kolkata, West Bengal
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Frequently Asked Questions

Q) Can anyone in Eastern India work politically uninterrupted?
A) Our group Company had been peacefully co-existing in the market for over six decades quite successfully. We think with the type of policy and the attitude we follow co-existence along with success does not have anything to do with the region.   Q) Would you be able to deliver our requirements on time with the required quality?
A) We believe in long standing relationships with our customers. We take pride in supplying our customers at the committed time performing as per or exceeding their expectations quantity wise and quality wise.   Q) How do you ensure the quality of a product?
A) We practice and maintain the 3’Q’s
     1. Quality material
     2. Quality people
     3. Quality process

This ensures that the end produce is “ALWAYS RIGHT”.
Q) How can you help us in developing new product for our new component?
A) We guide our customers in choosing the right available raw materials, physically and metrologically and help them to achieve a design practically and economically. Most of the time the designs asks for non-standard sections or specifications but we provide alternatives where the customer can develop substitutes using the available Indian standard material without compromising in the end quality of their product.   Q) What about in house rejections?
A) We ensure minimal in house rejections now hovering around 2% and but our target is to attain “NEAR ZERO” in house rejections.   Q) What happens in the event of your product failing?
A) We ensure that failure does not happen but in the unlike case it does take place we have a strategy of:  
  • getting to the root cause of the failure.
  • getting the failed sample/s for further investigations.
  • study of  similar type of failures(if multiple failed samples are available) to draw out it’s characteristics and type history if any.
  • do a destructive failure analysis and revise the failure analysis programmes.

Q) Who are your major customers and are they OEM’s?
A) Most of our major customers are OEMs in the automobile, tractor and heavy engineering industries.



 

 

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Hi - Tech Spring Industries
Surojit Das  (Manager)
P- 9, Dalimtolla Lane
Kolkata - 700006 , West Bengal , India
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